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FAQs ( Purchase & Payment )

Q. How do purchase my order on the site?

To order your purchase :-

  1.  Click “Add to cart” button on the products you wish to purchase.
  2.  Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3.  You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account   created yet, you need to register an account before you proceed your payment.
  4.  You'll need to confirm your shipping address on the “Shipping Address” page and click “Next” button.
  5.  From here, you need to select your shipping methods and click “Next” button.
  6.  Next you'll need to choose your payment method then click “Next” button.
  7.  After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8.  Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

X.One Malaysia offers various kind of Payment Methods as shown below :-

  • Online Banking ( via Payment Gateway )
  • Maybank2u Pay ( One-Time Payment )
  • E-wallet : GrabPay / Boost Duitnow QR / Maybank QR Pay / Touch 'n Go
  • FavePay ( with Buy Now Pay Later )
  • Online Transfer / Cash Deposit ( Bank-in ) / Cheque

Bank Name : Public Bank Berhad
Bank Account No. : 3819 655 813


After made payment, kindly send us the following payment details :

  • Bank Name ( From )
  • Banking Date / Time
  • Banking References No.
  • Total Amount Paid
  • Your Order No.
  • Payment Receipt

You may send the above info by :

[ Email ] mobileventuremarketing123@gmail.com / support@xone.com.my 

[ Whatsapp ] 012 6828 176

Please note, your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account Click on “Account Maintenance Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it ?

  1. Click on “ Lost Password ? ” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made ?

Yes, only if the order is still on pending status.

Please send an email to our customers service email at support@xone.com.my with the message title “ Request to cancel order ” in order to inform us about the cancellation order.

Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency ?

All products transaction currency will be done in Ringgit Malaysia ( MYR )

Q. How long does the delivery usually takes?

Delivery usually will takes about
2 working days to 5 working days

Q. I still have doubts !

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to
support@xone.com.my for us to clear your doubts or contact us 012 6828 176